BT Financial Group

Employee Starter Guide

Always put the user first. That’s our motto. That’s also what BT Financial Group (BTFG) did when they decided to improve the employee experience for all 4,000 employees, and embark on a visionary and insightful project to put them first.

Messaging refinement Identity systemInformation designPrint designIllustration
Lets prototype!

With research and mountains of insight, we partnered up with BTFG to research, develop and produce a series of organisational guidelines and pilot-packs for creating engaging employee experiences.

The success of this project left them buzzing and it has introduced real, positive change across the organisation.

UF worked on site with us to collaborate closely on a project that we really wanted to get right. They kept us sane by helping us turn our research findings into something tangible, engaging, useful and truly gorgeous. With their help we made the impact we were hoping for, and now we’re headed in a new and exciting direction.

Ellie Nicol - Customer Centred Design Team, BT Financial Group
Further support for this project

The project was such a success it led to the appointment of a specific role (which beautiful Ange champions) and continued investment into the initiatives sprouting from this project.

It’s time to workshop

We sourced all the bits and pieces that make up this pack. We wanted to make sure that as soon as you saw it and put it in your hands you were drawn to workshopping and brainstorming.

All hands on deck

Looming deadlines and some hands on work by the UFers at the studio, we had to make sure this all came together perfectly!

If you like what you see and think we would create something amazing, we'd love to hear from you - let's work together.