Account Manager

We are an independently owned and run Sydney-based design studio, dedicated to crafting impactful and unconventional brands around the world. Our small team delivers big work, with a shared passion for design and its ability to shift industry norms and redefine category expectations. 

We are looking for someone with 1-2 years of account management experience, ideally in a creative studio, to join our team. We value a balanced perspective and believe that good work thrives in good environments. Our studio is close-knit, collaborative, and relaxed, but our output is razor-sharp.

As an Account Manager at Universal Favourite, you will play a pivotal role in nurturing client relationships and working with our Client Service Director to oversee the successful execution of brand design projects. You will serve as the primary point of contact for your clients, ensuring their needs are met while collaborating closely with internal teams to deliver project-based work. This role demands strategic thinking, project management skills, and a passion for exceptional design and cultivating impactful brands.

• Running brand, design, and digital projects from start to finish – from briefing, and scheduling to closing projects and invoicing

• Collaborating closely with our Client Service Director on key projects 

• Serving as the key point of contact for clients, our design team, and external contractors on each of your projects 

• Tracking scope, deliverables, and client requests to ensure smooth project progress

• Expanding your design and industry knowledge across various categories and project types (product, brand, packaging, digital, photography shoot coordination, etc.)

• Weekly resource planning and project status check-ins with the Client Service Director

• Consistently coordinating the project team and external suppliers to ensure timely, budget-conscious, and high-quality project delivery

• Client Relationship Management: Building and maintaining strong, trusting relationships with clients

• Project Management: Coordinating project timelines, deliverables, and resources to ensure on-time and within-budget project execution

• Creative Briefing: Effectively communicating client goals, objectives, and feedback to the design team

• Quality Assurance: Ensuring all deliverables meet high standards of quality and align with client expectations

• Scope Tracking: Monitoring project budgets and resourcing to adhere to planned project scope

• In-house projects: Supporting studio marketing and social comms

• Problem Resolution: Proactively addressing any issues or challenges during project execution with the support of the Client Service Director

• Business Opportunities: Identifying additional service opportunities or solutions with existing clients

If you’re passionate about brand design and keen to further your career in account management within the creative industry, we’d love to hear from you! 

Please complete the form below and submit your CV. Applicants must be eligible to work in Australia (full-time and unrestricted; no working holiday visas). This role is based in Sydney and is not a remote role.